*In some cases, you will not receive an email from us but the homeowner will contact you directly.
In this case there is no question of force majeure. You will receive an e-mail from us with an option*. Here you can choose to keep the booking, cancel the booking according to the cancellation policy or reduce the group size.
*In some cases you will not receive an email from us but the homeowner will contact you directly.
Only the authorities of your country of residence can inform you about the conditions that apply at the time of your upcoming stay. We advise you to inform yourself well in advance about the rules that apply at that time.
You would like to pay the balance of your stay later. We would like to draw your attention to the fact that your stay is taking place outside of the lockdown period and is therefore not subject to the corona crisis measures or decisions of the authorities. We understand that the current situation is unsettled and uncertain, but to date no decision has been made to prevent you from going to the vacation home you have booked on your chosen date of stay.
Despite Beaujean Vacances allowing your payment to be made in several parts, the homeowner has blocked this period for you and looks forward to your arrival. The general conditions therefore apply to your booking and if you do not pay the balance on time, we will be forced to cancel the booking and you will lose your deposit. Since we want to avoid this, we ask you to make the payment according to the payment terms we have established.
We hope, of course, to be able to welcome you to the vacation home on the desired date. Our owners and we will do everything we can, if you have to reschedule your stay, to allow you to experience a wonderful stay in the accommodation you have booked at a later date!
In case of rebooking, please contact our customer service.
You are entitled to a voucher if you have made a booking with one of our houses and there is a case of force majeure as explained in our terms and conditions, article 15.
If you have booked a new vacation home with the voucher, and unfortunately it has to be cancelled again due to a changed travel restriction, you will receive the amount paid in the form of a new voucher.
If the booked holiday home is not available in the new period you can, if the home owner agrees, choose another vacation home. Please note that rebooking to another holiday home is not possible with all home owners.
If the newly booked booking is cheaper, the difference will be converted into a residual voucher to be used on a subsequent booking. In the event that you have made a new booking that costs more than the amount on your voucher, you will be required to pay the difference.
A voucher is a digital credit with Beaujean Vacances, which you can use to make a new booking. This voucher was created by the HISWA-RECRON, the Dutch trade association for, among other things, vacation homes, for all cancelled bookings due to the Corona virus. Because of the special situation we are facing, the HISWA-RECRON offers its participants, such as Beaujean Vacances, the possibility to issue a corona voucher and encourages consumers to make use of this voucher. Beaujean Vacances offers the same arrangement uniformly for the Belgian and German vacation homes. You will receive a promised voucher by e-mail. Please also check your 'unwanted e-mail'-box if you haven't received it yet. The amount of the voucher is the total amount already paid for your current booking. The voucher is valid for 1 year from the arrival date of the original booking and is not transferable.
You can make a booking over the phone by contacting our customer service. You will then talk to one of our staff, who will take you through your booking step by step and finalize everything for you.