Beaujean vacances - contact - record information

Frequently asked questions

We're departing on Sunday. Will that affect the rental price? By what time must we vacate the property?

If you are departing on Sunday, you can stay in the property until 8 PM.

It is possible to place an option on a holiday home?

An option can be placed on almost all our properties. If you wish to place an option on a property, contact our customer service to discuss the next steps. It is not possible to place an option on a property via our website, or to place options on several properties at once.

Can I take my pet and what do I need to bear in mind?

Many of our properties do allow you to take your pet. Usually, this will incur an additional charge. You can indicate how many pets you wish to take during the search process. The cost of this will then be automatically added to the price. Whether or not pets are allowed, and the maximum number of pets, is shown on the property details page. If you wish to take a pet other than a dog, please contact us to discuss this before making a booking. At properties which do allow pets, you can indicate this when making your booking. Pets must be mentioned. The specific rules on pets for the property you have booked are included in the ‘welcome letter’ you receive after making a booking. Read these rules carefully, to make sure you are familiar with them before arriving at your holiday home. If booking a property abroad, don't forget the pet passport.

What is the total cost of my stay?

Beaujean Vacances has a policy of showing a breakdown of all the costs included in the price. You can always provide all the details of your party when searching for accommodation. We can then show you only the price you will ultimately pay, with no hidden costs! You can always add optional extras when booking accommodation.

Can I cancel my booking free of charge?

No, the agreement is final once the traveller (you, the guest) has accepted the offer of the booking organization (us, Beaujean Vacances); this is stipulated in the booking confirmation. A rental agreement is also final if booked online or over the phone. The Dutch ‘Distance Selling Act’ (Wet Koop op Afstand) does not apply to the letting of group accommodation.

What are the payment options?

After making your booking, you will receive a payment request from us, attached to the booking confirmation. You can choose to pay securely online, via iDeal or Bancontact, or alternatively you can choose to pay by bank transfer. If you are making a last-minute booking, online payment is the only option.

General

Who is Beaujean Vacances

Since 1992, we have offered holiday homes in prime locations in South, Central and North Limburg (NL), the Voer region (BE), Limburg (BE), the Ardennes (BE) and the Eifel (BE). Currently, we have more than 170 unique holiday homes in our portfolio and welcome over 55,000 guests to this stunning region of Europe every year. Whether a huge timbered farmhouse set in the open fields, a tiny house in the rolling hills, a castle with a keep, a working watermill or an authentic townhouse in a city centre steeped in history – we make sure that all the ingredients are in place for you to make some wonderful memories. All our staff know our properties inside out! So, whether you are a customer or a property owner, as well as guaranteeing you the most unique holiday homes, we also assure you of impeccable expert service. Meet our team!

I have a complaint. Who should I contact?

If you have a complaint about our service, get in touch with us. The information you need can be found at. If you have a complaint about your stay, please raise this directly with the property owner or manager, preferably during your stay. You will find their contact details in the ‘Welcome Letter’. This is the fastest way to resolve your complaint. If the owner or manager is unable to resolve your complaint, get in touch with us.

Where can I find your general terms and conditions?

Our general terms and conditions can be found here.

Booking

It is possible to place an option on a holiday home?

An option can be placed on almost all our properties. If you wish to place an option on a property, contact our customer service to discuss the next steps. It is not possible to place an option on a property via our website, or to place options on several properties at once.

What is the total cost of my stay?

Beaujean Vacances has a policy of showing a breakdown of all the costs included in the price. You can always provide all the details of your party when searching for accommodation. We can then show you only the price you will ultimately pay, with no hidden costs! You can always add optional extras when booking accommodation.

Can I still order additional items after paying my second instalment?

You can call us at any time to enquire about the possibility of ordering additional items. This saves you the inconvenience of paying the costs in cash on arrival.

How can I tell when a specific holiday home is available?

When you click on a coloured arrival date, the available stays will be shown, along with the prices for the chosen arrival date.

How do I confirm or cancel my option?

You can convert an option to a booking by e-mail or over the phone. Once you have placed your option, you will receive an option confirmation by e-mail, indicating the date on which your option expires. Contact our customer service, who will finalize your booking. If you wish to cancel your option, please let us know by e-mail or phone before the expiry date indicated.

Can we stay one day more or less than permitted?

If you want to book a different length of stay, please contact our customer service. We can then discuss what is feasible with the property owner. If you have already booked and would like to stay one day longer or less, please contact our customer service.

Holiday home general

Can I take my pet and what do I need to bear in mind?

Many of our properties do allow you to take your pet. Usually, this will incur an additional charge. You can indicate how many pets you wish to take during the search process. The cost of this will then be automatically added to the price. Whether or not pets are allowed, and the maximum number of pets, is shown on the property details page. If you wish to take a pet other than a dog, please contact us to discuss this before making a booking. At properties which do allow pets, you can indicate this when making your booking. Pets must be mentioned. The specific rules on pets for the property you have booked are included in the ‘welcome letter’ you receive after making a booking. Read these rules carefully, to make sure you are familiar with them before arriving at your holiday home. If booking a property abroad, don't forget the pet passport.

Can I inspect the holiday home in person?

Scheduling a viewing at one of our vacation homes is unfortunately not a possibility.

Does a baby count as a member of the party, or in addition to the number of adults and children?

At most properties, you can add babies in addition to the maximum stated occupancy. This is indicated on the property details page, under the mention of maximum occupancy. The number of additional babies will be indicated. If no additional babies are permitted, this will not be shown.

Can I have the address of the holiday home?

Owing to privacy legislation, we are not allowed to disclose the addresses of our holiday properties before a booking has been made. You will be given the address of your property in your travel documents after you have made a booking.

Stay

We're departing on Sunday. Will that affect the rental price? By what time must we vacate the property?

If you are departing on Sunday, you can stay in the property until 8 PM.

Can more people stay in the property than the permitted occupancy?

If you wish to stay with more people than the maximum capacity indicated on the property details page, you must agree this with us. Please contact our customer service to discuss the options.

Can I arrive/depart on a different day?

Our fixed arrival and departure days are Monday and Friday, with the exception of a few public holidays. Arriving and/or departing on a different day is only possible by arrangement with the property owner or manager. Sometimes, this will incur an additional charge. To request a different arrival and/or departure day, please contact our customer service.

Payment

What are the payment options?

After making your booking, you will receive a payment request from us, attached to the booking confirmation. You can choose to pay securely online, via iDeal or Bancontact, or alternatively you can choose to pay by bank transfer. If you are making a last-minute booking, online payment is the only option.

When do I have to pay?

The agreed price must be paid as follows:

When booking<= 10 days before arrival you have to pay the full amount instantly.i>
When booking between 10 and 56 days before the start of your say, you must pay the full amount within 5 days.
When booking more than 56 days before the start of your stay, you can choose to pay in 2 instalments or immediately, in full. The first instalment (or the full amount) must be paid within 5 days. The second instalment must be paid 28 days before your arrival.

Why do I have to pay a deposit?

Beaujean Vacances mediates rentals for various homeowners. A homeowner is free to decide to pay a deposit. On our website at the quote of the vacation home you can see if a deposit is required and how much the costs are.

Can I spread my payments?

You can pay for your booking in two instalments, unless you are making a last-minute booking, as specified in Article 4 of our general terms and conditions.

My payment is late. Will my booking be cancelled?

If you have missed the payment deadline, please contact us without delay.

Cancellation

Can I cancel my booking free of charge?

No, the agreement is final once the traveller (you, the guest) has accepted the offer of the booking organization (us, Beaujean Vacances); this is stipulated in the booking confirmation. A rental agreement is also final if booked online or over the phone. The Dutch ‘Distance Selling Act’ (Wet Koop op Afstand) does not apply to the letting of group accommodation.

Can I take out a cancellation policy through you?

There is the option to take out a cancellation policy when making the booking. How much this costs depends on the size of the holiday property. If you take out a cancellation policy through us, you must provide us with your completed guest list within 10 days of making the booking. All guests named on this list are covered by the cancellation policy. Read the cancellation policy terms and conditions carefully first.

I have already made a booking but would now like to add a cancellation policy, can I do that?

Yes, you can add a cancellation policy up to 7 days after making the booking, provided there is no known reason at that time for which you may have to cancel. To add a cancellation policy, please contact our customer service.

How do I cancel my booking?

Bookings placed online or over the phone constitute a firm agreement and therefore cannot be cancelled without incurring a charge. Our full cancellation terms, which are in line with the industry organization HISWA-RECRON, are detailed in our general terms and conditions.

What do I have to pay if I decide to cancel?

In the unfortunate event that you are unable to use your booking, you must contact our customer service. The amount of the cancellation fee depends on the number of days remaining before your arrival date. The booking costs must always be paid.

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