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FAQ

General

Since 1992, we have offered holiday homes in prime locations in South, Central and North Limburg (NL), the Voer region (BE), Limburg (BE), the Ardennes (BE) and the Eifel (BE). Currently, we have more than 170 unique holiday homes in our portfolio and welcome over 55,000 guests to this stunning region of Europe every year. Whether a huge timbered farmhouse set in the open fields, a tiny house in the rolling hills, a castle with a keep, a working watermill or an authentic townhouse in a city centre steeped in history – we make sure that all the ingredients are in place for you to make some wonderful memories. All our staff know our properties inside out! So, whether you are a customer or a property owner, as well as guaranteeing you the most unique holiday homes, we also assure you of impeccable expert service. Meet our team!

If you have a complaint about our service, get in touch with us. The information you need can be found at. If you have a complaint about your stay, please raise this directly with the property owner or manager, preferably during your stay. You will find their contact details in the ‘Welcome Letter’. This is the fastest way to resolve your complaint. If the owner or manager is unable to resolve your complaint, get in touch with us.

Our general terms and conditions can be found here.

All the ways to contact us are listed on our contact page.

Payment

Momenteel zijn wij bezig met de overgang naar een nieuw reserveringssysteem, gister zijn alle bestaande reserveringen in het nieuwe systeem geplaatst. In het nieuwe systeem controleren wij elke reservering handmatig om er zeker van te zijn dat alles correct gaat. Zodra wij jouw boeking hebben gecontroleerd ontvang je hier per mail ook de bevestiging van.

Dit doen wij zo snel mogelijk. In de mail staat ook een uitnodiging naar een vernieuwde gastomgeving. Hier kun je vervolgens inzien wat de status van de betaling van jouw boeking is en vanaf dan is het ook mogelijk om jouw betaling te voltooien. Houd ook je ongewenste- of spam folder in de gaten. Tot het weer mogelijk is om betalingen te voltooien zijn wij uiteraard flexibel met gestelde betaaldata die exact in de tussenliggende periode vallen.

Momenteel zijn wij bezig met de overgang naar een nieuw reserveringssysteem, gister zijn alle bestaande reserveringen in het nieuwe systeem geplaatst. Dit proces is waarschijnlijk oorzaak van de (eventueel onterechte) betalingsherinnering die je van ons ontvangen hebt. Alle al voltooide betalingen worden door ons ook in het nieuwe systeem verwerkt.

Op korte termijn ontvang je van ons een mail met ook een uitnodiging naar een vernieuwde gastomgeving. Hier kun je vervolgens inzien wat de status van de betaling van jouw boeking is. Houd ook je ongewenste- of spam folder in de gaten.

Bedankt voor je begrip. Bij vragen helpen wij je graag verder.

After making your booking, you will receive a payment request from us, attached to the booking confirmation. You can choose to pay securely online, via iDeal or Bancontact, or alternatively you can choose to pay by bank transfer. If you are making a last-minute booking, online payment is the only option.

As soon as your booking has been reviewed, you will receive the final booking confirmation with all the important information and the payment invitation.

The payment of the agreed price is as follows:

For a booking ≤ 10 days before arrival: You must pay the full amount immediately.
For a booking between 10 and 56 days before arrival: You must pay the full amount within 5 days.
For a booking more than 56 days before arrival: You can choose to pay in 2 installments or pay the full amount immediately. The first installment (or the full amount) must be paid within 5 days. The second installment must be paid no later than 28 days before arrival.

Beaujean Vacances mediates rentals for various homeowners. A homeowner is free to decide to pay a deposit. On our website at the quote of the vacation home you can see if a deposit is required and how much the costs are.

You can pay for your booking in two instalments, unless you are making a last-minute booking, as specified in Article 4 of our general terms and conditions.

If you have missed the payment deadline, please contact us without delay.

You will find this information at the time of booking or in the welcome letter you receive as an attachment to your booking confirmation.

This depends on the accommodation you book. You will get the deposit back once the accommodation has been inspected. This may be in cash, immediately after your stay, or 1, 2 or 4 weeks after your departure, by transfer to your account. After booking the accommodation, you will find information about how the deposit is repaid in the welcome letter.

Beaujean Vacances has a policy of showing a breakdown of all the costs included in the price. The booking confirmation you receive from us after making a booking therefore includes an itemization of costs. The total amount is split into the base rent, booking fees, final clean, energy costs and (if applicable) tourist tax. Should any optional costs be added to your booking (such as towels and bedlinen, pets, firewood etc.), these costs will also be shown on the cost breakdown.

Online payments via iDeal or Bancontact are registered immediately in our booking system, so you will not receive a payment reminder. Manual transfers don’t always arrive immediately, and have to be entered manually in our booking system. Consequently, you may receive an automated payment reminder from our booking system, even though your payment is already in progress.

We prefer online payment via iDeal or Bancontact. The information you need to make a manual transfer can found on your booking confirmation under the heading ‘payment details’.

Booking

An option can be placed on almost all our properties. If you wish to place an option on a property, contact our customer service to discuss the next steps. It is not possible to place an option on a property via our website, or to place options on several properties at once.

You can convert an option to a booking by e-mail or over the phone. Once you have placed your option, you will receive an option confirmation by e-mail, indicating the date on which your option expires. Contact our customer service, who will finalize your booking. If you wish to cancel your option, please let us know by e-mail or phone before the expiry date indicated.

Beaujean Vacances has a policy of showing a breakdown of all the costs included in the price. You can always provide all the details of your party when searching for accommodation. We can then show you only the price you will ultimately pay, with no hidden costs! You can always add optional extras when booking accommodation.

You can call us at any time to enquire about the possibility of ordering additional items. This saves you the inconvenience of paying the costs in cash on arrival.

When you click on a coloured arrival date, the available stays will be shown, along with the prices for the chosen arrival date.

If you want to book a different length of stay, please contact our customer service. We can then discuss what is feasible with the property owner. If you have already booked and would like to stay one day longer or less, please contact our customer service.

When searching for a suitable holiday home, you can enter the location, your party size, the required arrival date and the length of stay. Once you have entered your selection, the search results will only show available properties.

If you wish to make changes to your booking, such as the number of people, number of pets, or adding or changing towels or bedlinen, contact our customer service.

The person who makes the booking with us and is therefore named on the agreement as the lead member of the party is our client, and is therefore liable for all the obligations arising from the agreement.

The property owner is required by law to keep a record of overnight guests. This is so that the owner can immediately tell the emergency services who is in the property in the event of an emergency such as a fire, or a Covid-19 outbreak. Therefore, it is also in the interests of your own safety to accurately provide all the requested information. Furthermore, the municipality may request the information from this visitor record. If you have taken out a cancellation policy with us, you must complete the list within 10 days of receipt of your booking confirmation.

Via our website
1. Search for the holiday home that meets your criteria: location, party size and dates of stay.
2. The information about and prices for the property can be found on the details page. Select an available period.
3. Next, book the holiday home in two easy steps, during which we request the booking details we need from you. Once you have made the booking, you will receive a definitive booking confirmation.

Over the phone
You can make a booking over the phone by contacting our customer service. You will then talk to one of our staff, who will take you through your booking step by step and finalize everything for you.

Holiday home general

Many of our properties do allow you to take your pet. Usually, this will incur an additional charge. You can indicate how many pets you wish to take during the search process. The cost of this will then be automatically added to the price. Whether or not pets are allowed, and the maximum number of pets, is shown on the property details page. 

If you wish to take a pet other than a dog, please contact us to discuss this before making a booking. At properties which do allow pets, you can indicate this when making your booking. Pets must be mentioned. 

The specific rules on pets for the property you have booked are included in the ‘welcome letter’ you receive after making a booking. Read these rules carefully, to make sure you are familiar with them before arriving at your holiday home. If booking a property abroad, don't forget the pet passport.

Scheduling a viewing at one of our vacation homes is unfortunately not a possibility.

At most properties, you can add babies in addition to the maximum stated occupancy. This is indicated on the property details page, under the mention of maximum occupancy. The number of additional babies will be indicated. If no additional babies are permitted, this will not be shown.

Owing to privacy legislation, we are not allowed to disclose the addresses of our holiday properties before a booking has been made. You will be given the address of your property in your travel documents after you have made a booking.

Yes, we have a number of properties that are wheelchair-friendly but also fully wheelchair-accessible. Give our customer service a call and we can select suitable holiday homes based on your personal requirements.

Stay

If you are departing on Sunday, you can stay in the property until 8 PM.

If you wish to stay with more people than the maximum capacity indicated on the property details page, you must agree this with us. Please contact our customer service to discuss the options.

Our fixed arrival and departure days are Monday and Friday, with the exception of a few public holidays. Arriving and/or departing on a different day is only possible by arrangement with the property owner or manager. Sometimes, this will incur an additional charge. To request a different arrival and/or departure day, please contact our customer service.

The hirer is legally liable for any damage they cause. Damage must be reported directly to the property owner or manager. If a deposit has been paid, the cost of the damage will be deducted from this.

Cancellation

No, the agreement is final once the traveller (you, the guest) has accepted the offer of the booking organization (us, Beaujean Vacances); this is stipulated in the booking confirmation. A rental agreement is also final if booked online or over the phone. The Dutch ‘Distance Selling Act’ (Wet Koop op Afstand) does not apply to the letting of group accommodation.

There is the option to take out a cancellation policy when making the booking. How much this costs depends on the size of the holiday property. If you take out a cancellation policy through us, you must provide us with your completed guest list within 10 days of making the booking. All guests named on this list are covered by the cancellation policy. Read the cancellation policy terms and conditions carefully first.

Yes, you can add a cancellation policy up to 7 days after making the booking, provided there is no known reason at that time for which you may have to cancel. To add a cancellation policy, please contact our customer service.

Bookings placed online or over the phone constitute a firm agreement and therefore cannot be cancelled without incurring a charge. Our full cancellation terms, which are in line with the industry organization HISWA-RECRON, are detailed in our general terms and conditions.

In the unfortunate event that you are unable to use your booking, you must contact our customer service. The amount of the cancellation fee depends on the number of days remaining before your arrival date. The booking costs must always be paid.

Property owner

As an exclusive rental partner, we ensure the optimal rental of your holiday home and handle all reservations. Personal reservations are allowed under certain conditions.

As specialists in the region, you become part of the most exclusive selection in the tri-border area. We offer high-quality, personalized service with a low commission and high returns. We take complete care of renting out your holiday home. As a local family business, we are available seven days a week for both you and your guests. At Beaujean Vacances, we know our guests and our properties inside and out. This results in many satisfied and returning guests.

Beaujean Vacances specializes in characteristic holiday homes located in the tri-border region. Feel free to contact us. We would be happy to review your property and determine whether our expectations align. Additionally, we are happy to visit you if you are about to start renovations and want to discuss the rental possibilities. We also provide advice on potential improvements to your property, such as styling and additional facilities, to increase its profitability.

We operate on a 15% commission (excluding VAT) on the base rental price. If you wish to transfer the management to us, the commission is 35% (excluding VAT). There are no registration fees with Beaujean Vacances. We work on a no cure, no pay basis.

Submitting an application with Beaujean Vacances is very simple. You can fill in all the required information on our rental page. One of our account managers will then personally contact you.

We take care of all the marketing for your property. Beaujean handles the complete online and offline visibility: from photography to copywriting and promotion across all channels. Our specialists create a tailored pricing plan for you, adjusted to the seasons. Our front office manages all administrative tasks related to the rental process, including handling bookings, cancellations, and guest inquiries.

As a homeowner, you are responsible for ensuring you have the correct permits and documentation to host guests in your property. Additionally, you are in charge of maintaining and cleaning the property and welcoming guests upon their arrival.

We offer the option to take over the management of your property if it is located within a maximum 30-minute driving distance from Gulpen. This includes overseeing cleaning services, handling guest check-ins, delivering and collecting bed linens, and acting as the first point of contact for guests during their stay. Additionally, we ensure someone is on-site in case of emergencies and perform a property inspection after each stay.

Our specialists, leveraging 30 years of experience in the industry, create a tailored forecast to provide you with the clearest possible picture of the expected earnings. We ensure optimal occupancy of your holiday home by adjusting pricing to reflect the market, trends, and seasons. We are proud to achieve an average annual occupancy rate of 80%.

You will receive a monthly payment from us, including a complete booking overview for the past month.

We handle the entire cancellation process for you. The amount of the cancellation fee is determined based on the time remaining until the arrival date and is charged to the guest accordingly.

A security deposit is not mandatory; we are happy to advise you on this based on your holiday home.

We welcome more than 60,000 satisfied guests each year to our holiday homes, many of whom are returning visitors. Most of our guests come from the Netherlands and Belgium. Primarily, we host families, friends, and colleagues looking for a unique place to stay and create beautiful memories. Additionally, we accommodate team outings and meetings at inspiring locations.

All bookings are fully managed by Beaujean Vacances from start to finish. You will be notified by email whenever a new booking is made. Additionally, you will have access to the homeowner portal through a personal login. Here, you can view the bookings for your holiday home(s), including detailed arrival and departure information, and check the rental calendar. Through this portal, you can also submit your own blockings, view revenue details, and access the list for tourist tax purposes. This ensures you are always up to date with the latest information regarding your holiday home.

Yes, this is possible in consultation.

We have an extensive marketing apparatus to optimally promote your property. Beaujean takes care of complete online and offline visibility: from photography and video production to copywriting and promotion through our website, social media, online marketing, email marketing, and other channels. Additionally, we collaborate with various partners in the region, both in the Netherlands and Belgium.

Yes, you can, but it is not necessary. Beaujean handles the full marketing of your property.